OUR BOOKING POLICIES
Non-Refundable, Non-Transferable Deposits for TREKS and Short Tours
There is a $200 per person deposit needed to your trek/tour with Haku Travel
. The deposit can be made through PayPal, which will incur a 5.5% PayPal merchant fee paid by the traveler or by a wire directly to our bank (Bank of America or Citibank) for free if you are a fellow account holder. All deposits are fully non-refundable and non-transferable. In the event that you need to cancel your trip, cancellation fees will be assessed as outlined below under Cancellation Policy. It is not possible to transfer your deposit to another person’s trek if cancelling, they will need to send in their own deposit.
If you are booking a full itinerary, including hotels, with Haku Travel, we will require 50% of the total value as a deposit. If you must CANCEL, refunds other than the non-refundable $200 deposit required for all tours, will be returned if your start date is more than 60 days away. Once you are within 60 days of your tour beginning, money will no longer be refundable.
Final Payment Terms
For all treks and small tours, final payment is due at least three days before your tour begins with Hatu Travel. This is normally paid directly in our office, but can be paid in advance by PayPal with a 5.5% fee or wire to Citibank. In the office we accept both US and Peruvian currency, any denomination but NO torn bills.
Cancellation Policy for Treks and Small Tours
Notification of cancellation must be made in writing to email@example.com. If you are within 8 weeks of your tour start date, further payment is needed as follows:
- If you cancel 8 weeks or more days before departure: Cancellation fees equal the amount of your deposit.
- 8 weeks to 4 weeks before departure: 60% of the total tour price is due.
- 4 weeks to 5 days before departure: 80% of the total tour price is due.
- 5 days to 36 hours: 90% of the total tour price is due.
- 36 hours or less before departure: 100% of the total price is due.
We charge these fees because there are many expenses that Hahu Travel pays to set up these tours. There are no exceptions unfortunately, but if you need a letter for your insurance company to help recover some of the cost, we would be happy to supply one.
Inca Trail Permits
Inca Trail permits are 100% non-refundable, non-transferable. Permits are issued in the name and with the passport number of the trekker and cannot be transferred to anyone else under any circumstances.